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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4668
Experience:  B.Sc. Computer Science with Honors
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My daughter signed me up ....I want to cancel. In order to

Customer Question

My daughter signed me up for spotify....I want to cancel. In order to log in, i need my password, i dont know it. to reset you must give the email address you used whe signing up so spotify can send the new password. I no longer have the email address how do i cancel do you guys have a customer service number??
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Do you remember which email address was used to sign in to spotify?

Expert:  Michelle replied 1 year ago.

Canceling your subscription reverts your account to the Free level.

  1. Go to the subscription page. (Note: If you don’t know your password, go here to reset it.)
  2. Under Subscription and payment, click cancel your subscription.
  3. Select a reason (select Other reasons if you're canceling for a promotion). Click CONTINUE.
  4. Click CANCEL MY SUBSCRIPTION.
  5. Enter your password in the password ***** Click CANCEL SPOTIFY PREMIUM SUBSCRIPTION.

Your subscription page now shows the date you will revert to our Free ad-based service. We hope you decide to upgrade again!

Customer: replied 1 year ago.
but I no longer have that emsil
Expert:  Michelle replied 1 year ago.

have you tried loggin in to the***@******.*** account and use the forgot password ***** to get a new password ***** then try to login to this***@******.*** email.

Customer: replied 1 year ago.
There is no blairakj account anymore
Expert:  Michelle replied 1 year ago.

yes it is working and there is [email protected] account associated with the hotmail account

Expert:  Michelle replied 1 year ago.

what is the full email [email protected]?

Customer: replied 1 year ago.
Don't understand the [email protected]?
Expert:  Michelle replied 1 year ago.

or you can tell me the phone number ending with 75

Customer: replied 1 year ago.
Nope. Don't know that number?
Expert:  Michelle replied 1 year ago.

Can i remote access and try to recover the email if not possible we can look for other alternative.

Customer: replied 1 year ago.
dont know how to do that what are the alternatives?
Customer: replied 1 year ago.
There is not an 800 number for spotify where i can talk to someone without paying 20.00
Expert:  Michelle replied 1 year ago.
  • Agree to the Remote Desktop Legal Disclaimer below.
  • The Remote Desktop client file will automatically download to your computer.
  • Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
  • After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Expert:  Michelle replied 1 year ago.

you dont have to pay i am giving you free remote assistance.

Customer: replied 1 year ago.
Where is the disclaimer?
Expert:  Michelle replied 1 year ago.

click here

you will get the disclaimer in the page that opens

Customer: replied 1 year ago.
I'm done for tonight. Thank you. Good night
Expert:  Michelle replied 1 year ago.

if you wish we can continue tomorrow if you like

else let me share the steps below that you may try

Expert:  Michelle replied 1 year ago.

click on the below link and fill up the form to get the account cancelled\closed

https://support.spotify.com/us/contact-spotify-anonymous/