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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My FB has been hacked by someone who set up a new FB under

Customer Question

My FB has been hacked by someone who set up a new FB under my name and is sending out friend requests to my friends. It turns out to be a money scam. I have reported to Identity Fraud but I want my old FB back. Is this possible? Please help - I don't know what to do.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Have you tried anything to recover your old Facebook account?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I don't know what my IPad Air has.
Expert:  Viet - Computer Tech replied 1 year ago.

Do you also have a windows or mac computer? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
iPad air
Expert:  Viet - Computer Tech replied 1 year ago.

Besides the iPad Air, do you also have a windows or mac computer? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I think Windows 8 on the computer but I don't use it.
Expert:  Viet - Computer Tech replied 1 year ago.

Can you go to your email on the Windows 8 computer for now?

At the facebook.com website, have you tried the Forgot your password *****?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I have tried forgot password ***** it wants to send info to reset to a Gmail acct. that is not mine.
Expert:  Viet - Computer Tech replied 1 year ago.

Can you try the option that I don't have access to that email address any more, or something similar? Please let me know. Thank you.

Customer: replied 1 year ago.
Was able to change password ***** now I have the FB on my phone and iPad that the hackers set up. Is it possible to get the original FB back?
Customer: replied 1 year ago.
Not able to get computer working
Expert:  Viet - Computer Tech replied 1 year ago.

Do you mean the Internet does not work on the windows 8 computer?

It looks like you created a new FB account with your email address, so you cannot reset it with your email address.

You said previously " I have tried forgot password ***** it wants to send info to reset to a Gmail acct. that is not mine". At that window, what else do you see?

Please reply at the box below. Thank you.

Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

I noticed you saying that FB is accessible over phone and ipad. If so that's the only hope regaining your account. Try to get into profile settings and change password ***** Then change email id and save settings

Please update status

Thanks

Expert:  arsufi2002 replied 1 year ago.

Still waiting for your reply

Expert:  arsufi2002 replied 1 year ago.

Hello sir,

Hope you are doing good.

Please let me know if you are still waiting for answer

Thanks,

Fiyaz

Expert:  arsufi2002 replied 1 year ago.

Hi,

Have you given up the question.

Please let me know if you still wait for answer..

Thanks

Fiyaz