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I'm sorry about the issue. Have you tried anything to recover your old Facebook account?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Do you also have a windows or mac computer? Please reply at the box below. Thank you.
Besides the iPad Air, do you also have a windows or mac computer? Please reply at the box below. Thank you.
Can you go to your email on the Windows 8 computer for now?
At the facebook.com website, have you tried the Forgot your password *****?
Please reply at the box below. Thank you.
Can you try the option that I don't have access to that email address any more, or something similar? Please let me know. Thank you.
Do you mean the Internet does not work on the windows 8 computer?
It looks like you created a new FB account with your email address, so you cannot reset it with your email address.
You said previously " I have tried forgot password ***** it wants to send info to reset to a Gmail acct. that is not mine". At that window, what else do you see?
My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..
I noticed you saying that FB is accessible over phone and ipad. If so that's the only hope regaining your account. Try to get into profile settings and change password ***** Then change email id and save settings
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Still waiting for your reply
Hope you are doing good.
Please let me know if you are still waiting for answer
Have you given up the question.
Please let me know if you still wait for answer..