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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I installed Windows 10 now I no longer can scan from my

Customer Question

I installed Windows 10 now I no longer can scan from my printer/scanner to my computer to send in a monthly report. can you help me?
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
I would rather chat online however I only have about a half an hour of time left at this time let's see what we can do.
Expert:  Kamil Anwar replied 1 year ago.

Chat will be too many steps for you. BUT no problem. Does it prints over the wi-fi when you send a print to it?

Customer: replied 1 year ago.
If you sent me an answer I did not receive it.
Expert:  Kamil Anwar replied 1 year ago.

see response below;

Chat will be too many steps for you. BUT no problem. Does it prints over the wi-fi when you send a print to it?

Customer: replied 1 year ago.
I just tried it and no it does not print it did it one time when I must've done something to it. I'm running into a problem with time I'm going to have to leave can I re-contact you later on or someone else Who could help?
Customer: replied 1 year ago.
I can see that this is not going to work with text talking. I will have to do a phone call when I start next time.
Expert:  Kamil Anwar replied 1 year ago.

It would be best to do it remotely. Let me know when you're back. Thanks