I'm sorry about the issue. Is there any error or message?
What's the model of your computer?
What windows version does it have currently?
Can you please tell me more details about the issue?
Please reply at the box below. Thank you.
Please only reply at the box below on this web page. Thank you.
This is a one-time support session per your request.
When did you install Windows 10?
After upgrading to Windows 10, you have within 30 days to go back to Windows 7
To remove Windows 10 and to go back to Windows 7, please do the following:
- Click on Start (which is the windows logo icon at the bottom left of the computer's screen), then click on Settings
, then click on Update & security, then click on Recovery
, then there, you can select the option to go back to Windows 7, and continue.
When you are available, please only reply at the box below on this web page to continue troubleshooting. Thank you.
If needed, press and hold the Power on/off button on the computer for about 10 seconds, then turn it back on and try again: