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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I downloaded windows 10 and now I have no sound

Customer Question

I downloaded windows 10 and now I have no sound
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Let me know the make and model of the computer

Customer: replied 1 year ago.
it is anhp vision
Expert:  Michelle replied 1 year ago.

in the search box/ cortana..type device manager

open device manager

let me know if you see any yellow signs against any of the entries

also click on sounds video and game controllers and let me know what is listed below it

Customer: replied 1 year ago.
ok I got a box
Customer: replied 1 year ago.
no yellow says idt high definition adio codec
Expert:  Michelle replied 1 year ago.

so it just has one entry for audio or multiple entries

Customer: replied 1 year ago.
Customer: replied 1 year ago.
only one
Expert:  Michelle replied 1 year ago.

right click on idt and click on scan for hardware changes

let me know once it completes

Customer: replied 1 year ago.
nothing happened
Expert:  Michelle replied 1 year ago.

are you getting no sound at all from the computer or its just games in which sound is not coming

Expert:  Michelle replied 1 year ago.

right click on IDT and click on update driver

let me know once done

Customer: replied 1 year ago.
no sound from the computer. when I click on the volume icon it says no audio output found
Expert:  Michelle replied 1 year ago.

would you like me to remote connect and check the settings and fix it for you

Expert:  Michelle replied 1 year ago.

let me know if you tried the update driver option so that i may suggest further