How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4684
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

Downloaded free windows 10 on my computer PC now I cannot

Customer Question

Downloaded free windows 10 on my computer PC now I cannot get it to work no windows up. To open up The computer k
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the make and model of the computer.

what happens when you turn on the computer, on which screen do you get stuck at.

Customer: replied 1 year ago.
Dell lnspiron Windows 7
The only thing that displayed is 4windows on right of screen. Then a circle with a circle above a half circle in the male of the screen .then a name that the computer, I believe registered
Customer: replied 1 year ago.
Below the name there're little dots going around in a circle about 6 of hem.
Customer: replied 1 year ago.
There is now place to open up windows
Expert:  Michelle replied 1 year ago.

push and hold down the power button for 30 seconds the computer will shut down wait for 3 mins power it back on once you are on the login screen let me know and do not login to windows.

Customer: replied 1 year ago.
I have pointer but when I point and cl
I am log on but now a screen came up with a display date and time
Expert:  Michelle replied 1 year ago.

select the date and time and proceed further.

Customer: replied 1 year ago.
I did that and then it asked for password
Customer: replied 1 year ago.
Thank you my windows is up Have a good day
Expert:  Michelle replied 1 year ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Thank you.

Related Computer Questions