Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
What is the make and model of the computer.
what happens when you turn on the computer, on which screen do you get stuck at.
push and hold down the power button for 30 seconds the computer will shut down wait for 3 mins power it back on once you are on the login screen let me know and do not login to windows.
select the date and time and proceed further.
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