How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35254
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

When I click on internet explorer, msn.com starts to run

Customer Question

when I click on internet explorer , msn.com starts to run then after a while I get a message that page can't ne displayed. what can I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please try the following fix:

Solution #1:

  1. Close all Internet Explorer windows / websites for now.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet, open Internet Options.
  4. Then click on Delete and delete only temporary internet files.
  5. Click the Advanced tab, and then click Reset.
  6. In the Reset Internet Explorer Settings dialog box, click Reset.
  7. Then close, then open Internet and check.

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

Solution #2:

- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK, then click on Next, and restore the computer to any date before this issue has occurred, and check.

Solution #3:

- Disconnect the power cord(s) from the internet modem/router device(s) for a few minutes, then reconnect

; shut down / restart the computer, and check

; if you use Wi-Fi/wireless, make sure the computer is currently connected to your wi-fi/wireless network name. If it's wired connection, make sure the Ethernet/network cable is securely connected from the computer to the Internet modem/router device.

Solution #4:

- Download and install the Google Chrome program at the website below:

http://www.chrome.com/

; keep default option during installation, and skip / cancel when prompted to sign in Google account

, then close Internet Explorer

, then open Google chrome, and use Google Chrome for Internet / websites and see if it works fine.

When you are available, please reply at the box below to continue troubleshooting. Thank you.