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Hello and thanks for your question, my name is ***** ***** i will be assisting you today
I'm sorry about the issue. Is it email account? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you still need help please?
I'm sorry but you have not specified what email you use, if you forget your gmail password ***** follow the step by step instruction at the link below :
Let me know if you need any further help and i will glaldy continue to help
Has everything worked out, do you still need help please?