Hi Diane and Welcome. I'm Joel and I look forward to assisting you today with your question. Firstly, can you hold the power button down for at least 5 seconds to get it to power off again? After that can you hold down the home button (button on the front) while you also press the power button, so holding both button for awhile. Does that get it to boot back up for you?
Hi Diane, so it will not turn off at all?
Sorry for the delay Diane, I am from Australia. So the power and home buttons held in for 10 seconds did not work?