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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16370
Experience:  5 years as Network Admin, 10+ years of IT support
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My asus model TP500L stop working will not come on

Customer Question

My asus model TP500L stop working will not come on
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.

Hi,

Please plug in the computer and while it is plugged in, try holding down the power button for 5 seconds. Does it power on when connected to the wall outlet?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 1 year ago.

Please plug in the computer and while it is plugged in, try holding down the power button for 5 seconds. Does it power on when connected to the wall outlet?

Customer: replied 1 year ago.
Nothing happen can you call me(###) ###-####
Expert:  Josh replied 1 year ago.

I cannot call you right now.

How old is the computer?

Customer: replied 1 year ago.
1 year old
Expert:  Josh replied 1 year ago.

Is it over or under 1 year old? It is important for warranty purposes.

Customer: replied 1 year ago.
It was working fine earlier
Expert:  Josh replied 1 year ago.

I understand.

Is it over or under 1 year old? It is important for warranty purposes.

Customer: replied 1 year ago.
I feel asleep and the light was was red I plug it in and it went completely off nothing happen
Customer: replied 1 year ago.
I know it closer to 1 than 2
Expert:  Josh replied 1 year ago.

Please view and respond to my question.

Is it over or under 1 year old? It is important for warranty purposes.

Customer: replied 1 year ago.
I will check to see when I purchased it.
Expert:  Josh replied 1 year ago.

Okay.

Please remove the battery and plug the laptop into the wall charger. Now try holding down the power button for 5-10 seconds -- does it come on?

Customer: replied 1 year ago.
Nov 28 2014
Expert:  Josh replied 1 year ago.

Please remove the battery and plug the laptop into the wall charger. Now try holding down the power button for 5-10 seconds -- does it come on?

Customer: replied 1 year ago.
The battery is a lithium battery its removal looks a bit different than I have ever seen
Expert:  Josh replied 1 year ago.

Try plugging in the computer and while it is plugged in, hold down the power button for a full 40 seconds. Does it power on? Do you see any lights?

Customer: replied 1 year ago.
Its flat and square shape and looks to be screwed in
Expert:  Josh replied 1 year ago.

Try plugging in the computer and while it is plugged in, hold down the power button for a full 40 seconds. Does it power on? Do you see any lights?

Customer: replied 1 year ago.
No loghts at all. My warranty runs out tommow I am going to call amazon
Customer: replied 1 year ago.
Or should I call the manufacturer
Expert:  Josh replied 1 year ago.

I would recommend calling the manufacturer because you will be redirected there from Amazon. Since your warranty expires tomorrow, it will be covered until tomorrow so please call tonight or tomorrow so it can be replaced.

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