How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I would like to get an annual check bugs, viruses, etc. I

Customer Question

I would like to get an annual check for any bugs, viruses, etc. I was told that an annual check-up is part of my monthly fee
Submitted: 1 year ago.
Category: Computer
Expert:  Nathan replied 1 year ago.

.

Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to do this for you? Thanks

Customer: replied 1 year ago.
please do
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
No, I don't want a phone call. Can you explain why I am paying a monthly fee that is over $300./year and yet continue to be asked for more money?
Expert:  Kamil Anwar replied 1 year ago.

You've come to JustAnswer which is an independent IT Support Company. Which company are you paying to?

Customer: replied 1 year ago.
Connectpro
Expert:  Kamil Anwar replied 1 year ago.

This is JustAnswer. Do you want me to close this question? However, if you like me to clean up your computer, i can connect now and do it. Otherwise, if you want to connect to connectpro, you will need to contact them. Since we are not related to them, we cannot assist with their billing/packages or anything else related to them.

Customer: replied 1 year ago.
Please close, I don't know how I got you when I opened the connectpro site. Sorry, I assume no charges will be processed?
Expert:  Kamil Anwar replied 1 year ago.

I will request this to be refunded. Thanks

Customer: replied 1 year ago.
Thanks Kamil!
Expert:  Kamil Anwar replied 1 year ago.

Welcome.