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Hello & Welcome to JustAnswer. May i connect with you remotely to do this for you? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
You've come to JustAnswer which is an independent IT Support Company. Which company are you paying to?
This is JustAnswer. Do you want me to close this question? However, if you like me to clean up your computer, i can connect now and do it. Otherwise, if you want to connect to connectpro, you will need to contact them. Since we are not related to them, we cannot assist with their billing/packages or anything else related to them.
I will request this to be refunded. Thanks