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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I upgraded to windows 10. Now my cd/dvd will not work. I

Customer Question

I upgraded to windows 10. Now my cd/dvd will not work. I have an HP Pavilion (P6210T),
product # *****#ABA, can you help?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 1 year ago.
Provide answer now.
Expert:  Jason Jones replied 1 year ago.

Is that a yes to the remote option?

Customer: replied 1 year ago.
chat
Expert:  Jason Jones replied 1 year ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 1 year ago.
The charge is a total of 36 dollars.
Expert:  Jason Jones replied 1 year ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 21 and click the circle button to start the remote application.

Customer: replied 1 year ago.
Why the extra charge
Expert:  Jason Jones replied 1 year ago.

There is no extra charge.

Expert:  Jason Jones replied 1 year ago.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 1 year ago.
Firefox
Expert:  Jason Jones replied 1 year ago.

Did you run the program after downloading it?

Customer: replied 1 year ago.
Didn't run
Expert:  Jason Jones replied 1 year ago.

Why not?

Customer: replied 1 year ago.
Found it. Which app do I use, 65.5 or 86.7
Expert:  Jason Jones replied 1 year ago.

I am connected.

Customer: replied 1 year ago.
Jason, I opened the PC and unplugged the cd unit and replugged the cables. They were not loose and I am still unable to play a movie.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. Please, follow each of the resolutions found on this page: https://support.microsoft.com/en-us/kb/314060

I suggest doing Resolution #5 first.

Please, update me with your results.

Thank you,

Jason