I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Is that a yes to the remote option?
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 21 and click the circle button to start the remote application.
There is no extra charge.
Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Did you run the program after downloading it?
I am connected.
Thank you for the update. Please, follow each of the resolutions found on this page: https://support.microsoft.com/en-us/kb/314060
I suggest doing Resolution #5 first.
Please, update me with your results.