I'm sorry about the issue. Please try the following fix:
- If that does not work, please download / update Internet Explorer browser at the website below:
- If that still does not work, please download and install the Google Chrome browser at the website below:
; keep default options during installation, and skip / cancel the google account prompt when prompted
, then close Internet Explorer, then open Google Chrome program, and use Google Chrome for Internet / websites and see if it works fine in Google Chrome program.
Please reply at the box below to continue troubleshooting. Thank you.