My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
You may also note that we have no relation with the company you are referring. We will do our best to get rid of from this issue
I would be helpful if we start a remote session so that we can better analyze issue
Please download and install tool from below link
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
Sir download below link instead above one
You may just click above link and download the tool
I will able to connect you then
Can you share the URL
Please let me know if you are referring to below URL
You won't be charged unless your question is answered
Please answer: How you are connecting to ESPN3
Is it directly through TV or Computer
You are connecting to ESPN3, right?
Ifs so, Please get me your registered email with espn3
please share your mail id
i mean email id through which you paid bill
Also can you share me the bill details which you paid recently
(The email which your payment is confirmed)
Can you share the details here
Please confirm DirecTV username
Something is not working...
Your details are not accepting by direct tv
Please click above link..
1: Click I Agree button
2: Click Download
3: Double click downloaded file to run
Please wait.. As a last hope..I just got a direct tv rep...
Please answer me these
please provide your name and account number?
I am in chat with him
Answer: You are able to log in before in Directv.com?
That rep says the same thing..
You details doesn't shows on their Database
Please see the chat details
Jeric G: Hello! We can definitely work together on your concern. To get started, please provide your name and account number?
Me: Are you taking care of Direct Tv section
Jeric G: Yes ! I just want to set your expectation that we are currently undergoing system update and do not have complete access to your account information for the meantime. However, I can still assist you on general service inquiries that is not account specific. How may I help you?
Me: Kathleen Zundel
Me: (###) ###-####/p>
Jeric G: Thank you
Jeric G: How can I help you ?
Me: I forget username and password
Me: to login direct tv
Jeric G: I see, May I know are able to log in before in Directv.com
Jeric G: ?
Jeric G: I see, as I try to use the account number to retrieve the registered account inforamtion .
Jeric G: I am surprise that theres no information indicated . Which means the account is not yet registered in Directv.com
Me: Can you check once again
Jeric G: Sure
Jeric G: Can you provide me teh email address so we can make sure please
Me: Please check now
Jeric G: Im working on it
Jeric G: Upon carefully checking its not yet registered
Jeric G: You can now create an account online and use the account number and last name
Me: Don't know if i am paying for different company
Me: Anyway thanks for your help
That's all i can do for you since you are not ready for a remote session..
If you allow me a remote session i can double check the receipt details and confirm
Let me know if you are ready for this else i will opt out
I will opt out