How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My billing # isand I want to connect to ESPN3 's game

Customer Question

My billing # *****(###) ###-####and I want to connect to ESPN3 for Saturday's game between MT Gris and SD State Jackrabbits. I don't know my Password ***** I have been a customer for many many years and it was lost long ago. Can you help me get my Password???
Kathleen XXXX
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

You may also note that we have no relation with the company you are referring. We will do our best to get rid of from this issue

Customer: replied 1 year ago.
Are you able to help me get my password ***** do I need a new one??
Expert:  arsufi2002 replied 1 year ago.

I would be helpful if we start a remote session so that we can better analyze issue

Customer: replied 1 year ago.
What is that?
Expert:  arsufi2002 replied 1 year ago.

Please download and install tool from below link

http://www.justanswer.com/remotedesktop/join.aspx?Session=a90e263a-a0f2-4661-ad90-2c3cce1ddb3a

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Expert:  arsufi2002 replied 1 year ago.

Sir download below link instead above one

http://www.justanswer.com/remotedesktop/join.aspx?Session=a90e263a-a0f2-4661-ad90-2c3cce1ddb3a

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Customer: replied 1 year ago.
I don't think so, how do I cancel my credit card? This is getting ridiculous.
Expert:  arsufi2002 replied 1 year ago.

Sir,

You may just click above link and download the tool

That's all

I will able to connect you then

Customer: replied 1 year ago.
AllI wanted was my Direct TV password.
Customer: replied 1 year ago.
I am a woman and now how can I cancel since I am obviously not going to be able to get my Direct TV password?
Expert:  arsufi2002 replied 1 year ago.

Can you share the URL

Customer: replied 1 year ago.
What and Why??
Expert:  arsufi2002 replied 1 year ago.

Madam,

Please let me know if you are referring to below URL

https://www.directv.com/DTVAPP/login/login.jsp

Customer: replied 1 year ago.
No, obviously I am not getting what I want so I want my credit card canceled and no more cost!!
Expert:  arsufi2002 replied 1 year ago.

mam,

You won't be charged unless your question is answered

Expert:  arsufi2002 replied 1 year ago.

Please answer: How you are connecting to ESPN3

Is it directly through TV or Computer

Customer: replied 1 year ago.
I would be possibly on my TV.
Expert:  arsufi2002 replied 1 year ago.

You are connecting to ESPN3, right?

Expert:  arsufi2002 replied 1 year ago.

Ifs so, Please get me your registered email with espn3

Customer: replied 1 year ago.
If I can without too much added to my bill. I just paid a monthly bill of $168.95 and that is excessive since I have been a customer for maybe 20 years.
Expert:  arsufi2002 replied 1 year ago.

please share your mail id

Customer: replied 1 year ago.
Kalispell MT
Expert:  arsufi2002 replied 1 year ago.

i mean email id through which you paid bill

Expert:  arsufi2002 replied 1 year ago.

Also can you share me the bill details which you paid recently

(The email which your payment is confirmed)

Customer: replied 1 year ago.
email - zundel @centurytel.net with my account number which I gave you, you have all this. I just got my email notice the bill was paid and will get the details by snail mail.
Expert:  arsufi2002 replied 1 year ago.

Can you share the details here

Customer: replied 1 year ago.
It is an e-mail and all it says I pd. $168.95 on Nov.24 and account #5450411
Expert:  arsufi2002 replied 1 year ago.

Please confirm DirecTV username

Customer: replied 1 year ago.
Kathleen XXX
Expert:  arsufi2002 replied 1 year ago.

confirm zipcode

Customer: replied 1 year ago.
59901
Expert:  arsufi2002 replied 1 year ago.

Something is not working...

Your details are not accepting by direct tv

Expert:  arsufi2002 replied 1 year ago.

Please click above link..

Expert:  arsufi2002 replied 1 year ago.

1: Click I Agree button

2: Click Download

3: Double click downloaded file to run

Customer: replied 1 year ago.
I can't imagine why! What I have given you is as it is on my bill receipt. Let's just hang up. You aren't helping and I want to quit ad take care of this on Friday by calling the company, for my password. I will also cancel the credit card payment. Goodby.
Expert:  arsufi2002 replied 1 year ago.

Please wait.. As a last hope..I just got a direct tv rep...

Please answer me these

please provide your name and account number?

Expert:  arsufi2002 replied 1 year ago.

Is it

Kathleen Zundel

(###) ###-####/p>
Customer: replied 1 year ago.
I have done that!!! Kathleen Zundel (###) ###-####
Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

Please wait..

I am in chat with him

Expert:  arsufi2002 replied 1 year ago.

Answer: You are able to log in before in Directv.com?

Customer: replied 1 year ago.
I don't think I ever needed to log in to them,They just send me the receipt.
Expert:  arsufi2002 replied 1 year ago.

Dear Mam,

That rep says the same thing..

You details doesn't shows on their Database

Please see the chat details

Me: Hi,

Jeric G: Hello! We can definitely work together on your concern. To get started, please provide your name and account number?

Me: Are you taking care of Direct Tv section

Jeric G: Yes ! I just want to set your expectation that we are currently undergoing system update and do not have complete access to your account information for the meantime. However, I can still assist you on general service inquiries that is not account specific. How may I help you?

Me: Kathleen Zundel

Me: (###) ###-####/p>

Jeric G: Thank you

Jeric G: How can I help you ?

Me: I forget username and password

Me: to login direct tv

Jeric G: I see, May I know are able to log in before in Directv.com

Jeric G: ?

Me: no

Jeric G: I see, as I try to use the account number to retrieve the registered account inforamtion .

Me: Thanks

Jeric G: I am surprise that theres no information indicated . Which means the account is not yet registered in Directv.com

Me: Can you check once again

Jeric G: Sure

Jeric G: Can you provide me teh email address so we can make sure please

Me: sure

Me:***@******.***

Jeric G: Thank you

Me: Please check now

Jeric G: Im working on it

Me: Thanks

Jeric G: Upon carefully checking its not yet registered

Jeric G: You can now create an account online and use the account number and last name

Me: Don't know if i am paying for different company

Me: Anyway thanks for your help

Customer: replied 1 year ago.
I don't understand since I get email from them and pay the bills etc that I don't have an account??? So much for help! I am closing now. Bye
Expert:  arsufi2002 replied 1 year ago.

Dear Mam,

That's all i can do for you since you are not ready for a remote session..

If you allow me a remote session i can double check the receipt details and confirm

Let me know if you are ready for this else i will opt out

Thanks

Expert:  arsufi2002 replied 1 year ago.

I will opt out