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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My internet is EXTREMELY slow with poor connectivity. All

Customer Question

Hello,
My internet is EXTREMELY slow with poor connectivity. All other machines run fine at home. I have the Lenovo Think Pad E450 and I've updated drivers and tried all online remedies to no avail. Can you assist in a permanent fix?
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** your for your question and the opportunity to assist. This is the only place

you should be getting drivers from:

http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e450?c=1

Click Drivers & Software

set Component=Networking:Wireless LAN

and set your operating system and choose the appropriate driver based on your hardware.

Have you connected the laptop to another wireless network to compare performance?

If it operates fine on another network the router is the issue.

Customer: replied 1 year ago.
Hello. Thanks for this. The updated driver is completed.
However, the problem is persisting.My other laptop has 100% strength from WiFi as does my smart phone.
I believe the issue is with this Lenovo laptop.Just can't figure it out.
Customer: replied 1 year ago.
Ethernet cable plugged directly into WiFi box delivers great results.
Just the WiFi is lagging.
Expert:  Byron replied 1 year ago.

Ok. Do this to reset Windows networking components.

Hold down the Windows logo key (just to the left of the spacebar) and press X

From the menu that opens from the left select Command Prompt (Admin)

At the blinking prompt in the black window type the following commands, pressing Enter after each

netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset
ipconfig /release
ipconfig /flushdns
netsh int ip reset netshlog.txt

Restart the machine and test the wireless.

Expert:  Byron replied 1 year ago.

If things still aren't right after doing all this try another browser to see what effect that has.

Download Firefox from here and install it. Do some surfing and see if this isn't a Chrome issue.

www.mozilla.org

Customer: replied 1 year ago.
I've executed all of the codes into command prompt (Admin) and restarted.
That didn't help.Interesting to note that when I open the Adapter settings to view my WiFi network it shows full bars.
On my tool bar on the bottom right though it only shows 2 or 3 bars. (sometimes it bumps to 4)
(see file)
Expert:  Byron replied 1 year ago.

That show how "useful" those things are.

Do the Winkey + X routine but open Device Manager this time.

Expand Network Adapters. Right click on your wireless adapter and Uninstall.

Once it's gone, right-click on your computer name at the top of the list

and Scan for Hardware Changes.

That will re-install the wireless adapter.

Check if doing that makes a difference.

Customer: replied 1 year ago.
No difference.
Expert:  Byron replied 1 year ago.

.

Expert:  Byron replied 1 year ago.

At this point doing a factory reset of the router would be what I'd do.

As well as check if a firmware update is available for the router.

Either that or taking the laptop to Starbucks and getting a Thanksgiving latte while you test the laptop

on their wireless. The router needs to be eliminated as the source of the issue.

The only way to do that is to connect to a different router.

The fact that your other devices aren't having a problem doesn't mean there isn't an issue between that

laptop and the router.

Customer: replied 1 year ago.
Byron, I notice my credit card was charged for the service...however the problem still persists. I did everything you recommended and nothing has changed. I can't get a connection on Internet from even 40 feet away in a bedroom. With the satisfaction of problem resolution before charge policy I'm hoping you can continue to trouble shoot with me. What are the next things we can try?
Customer: replied 1 year ago.
Hello again.... Just contacted Lenovo and my machine is still on warranty. I'm going to use them to service it. Please refund the charge in my credit card minus the 5 dollar fee. Thanks.
Expert:  Byron replied 1 year ago.

Certainly. I'll forward your request to customer service.