My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Can i start a remote session with you as it helps to analyze issue more efficently
If you are ready please download and install tool from below link
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
I don't know what made you to say that.
You don't have to pay anything. You may just answer to my queries
Let me know your issue has resolved or not