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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an Acer Aspire which has a problem, it will not boot

Customer Question

HELLO
I have an Acer Aspire which has a problem, it will not boot up and gives a repetitive message Critical Process Died. This happened after I upgraded from Win 8.1 to 10. Is there a solution to this, and can you please help? My computer is two weeks out of warranty. Do you have a USB that can fix this for me?
Regards
Kerry Gill
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

Do you know how to get into Windows Safe Mode?

And when you boot your computer up (after shutting it down), do you see any messages on the screen with shortcuts, for example Del to enter Setup, or F12 for Boot options?

Please reply using the box below.

Regards,
Martin

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