How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5077
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

Microsoft Wireless Keyboard 3000 v.2.0. Following "Sleep"

Customer Question

Microsoft Wireless Keyboard 3000 v.2.0.
Following "Sleep" there is no response to keyboard entries.
Computer must be restarted to restore operation.
Submitted: 1 year ago.
Category: Computer
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the instructions below.

  1. Go to Control Panel > System and Security > Power Options.
  2. Under "Select a Power Plan", choose your preferred plan ("Balanced" often selected) and click on "Change Plan Settings".
  3. Click on "Change Advanced Power Settings".
  4. Choose "High-Performance" on the drop-down box.
  5. Expand "USB Settings" and "USB Selective Suspend Setting". Set the drop-down menu to "Disable".
  6. Click on OK to confirm your actions. Close other windows as well.

If the issue persists, try the instructions below.

Start -> Control Panel
Click Keyboard
Select Hardware tab
Click Properties
Click Change Settings
Select Power Management tab

Select "Allow this device to wake the computer"

Click OK.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N