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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I turn on my laptop I get the following error message

Customer Question

When I turn on my laptop I get the following error message
Boot configuration datafile is missing some required information.
File:\BCD
Error code 0xc000000d
It's telling me to reload from the disk but I don't have one. Can you give me a link to the files I need so I can download them? I think the model number is *****
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please tell me the make and model of the Laptop?

Thank you

Customer: replied 1 year ago.
Asus. I think the model is Q500A.
Expert:  Richard replied 1 year ago.

Thanks

Power off the Asus, hold SHIFT and with it held down, power it on and keep tapping F8

Are you then able to get to a menu? You should see troubleshoot.

Let me know please.