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Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I have a New computer and I forgot the Login info to get in.

Customer Question

I have a New computer and I forgot the Login info to get in. The
pin number I remember did not work.
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and welcome to Mavis.


My name is ***** ***** i will be giving you advice on your password *****


What kind of computer is it? (Lenovo, Dell, HP)


WHat is the operating system? (Windows7, Windows8, windows10)

Customer: replied 1 year ago.
Acer Window 10
Expert:  Quiksilver07070 replied 1 year ago.

So, is it asking for a PASSWORD?

Expert:  Quiksilver07070 replied 1 year ago.

Phone call is NOT going to help you here.


If you dont remember the password, and the password ***** is not available (meaning you didnt set one up) and you DID NOT create a password ***** disc, when you FIRST were in the computer, then your ONLY option is to do it by BOOTING a password ***** program.


If you are a NOVICE computer user, you might NOT be able to do this, as the instructions are quite complex, and they require you to have ANOTHER DIFFERENT COMPUTER to create the BOOTABLE disc, from the download.


I might have to advise you to take it BACK to wherever you bought it, and act as if it wonnt work, and get a NEW one...


Take it to a computer shop for password *****

BUT, it is your machine, and you CAN do whatever you like.

My ulitame answer for a NOVICE user would be to try and take it back for a REPLACEMENT. And this TIME....maybe write the password *****

Expert:  Quiksilver07070 replied 1 year ago.

If you like i can give you the instructions on HOW to recover the password ***** you like the link to the instructions? They are quite lengthy.

Expert:  Quiksilver07070 replied 1 year ago.

Here is the instructions on how to reset/recover the WINDOWS8/10 passwords.


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