My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Can you see the wifi symbol on device while its turned on
If you can see wifi symbol, then you may scan for wireless network from your wireless device and see if it shows any
Let me know the update
Are you still there
Since you are not online please check..
If you can find wireless network, see its your device wifi. You can confirm it from the wireless name which shows in device. The password ***** ***** there in device
Please update status
Are you there
Please do this...
1: Please turn off device and disconnect USB lead/cable from computer
2: After 1 min, Turn on Telstra Wi-Fi device (Do not connect USB lead to computer)
3: Wait for wifi signal, once wifi symbol shows in device scan for wireless network and try connect..
Check if you can connect..
If issue appear, please let me know what happens when you try to connect wifi siganl which is from wifi Telstra Wi-Fi device. Any error message
Hope you are referring the digit near to wifi symbol. It indicates the number of wireless users connected to Telstra Wi-Fi 4G