How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a Lenovo desk top computer and a HP officejet Pro

Customer Question

I have a Lenovo desk top computer and a HP officejet Pro 6830 printer.
I cannot figure out how to cancel a printing job.
Can you help me?
Thanks,
Chris
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. Is it printing a document from your computer ? Thanks

Customer: replied 1 year ago.
it will not stop even when I Click the stop area on the printer.
My son who is very computer savvy could not find the area on the computer to cancel the current printing either.
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to check the issue? Thanks

Customer: replied 1 year ago.
What can I try to cancel the current printing job?
Thanks
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to check / fix this directly? Thanks

Customer: replied 1 year ago.
Thank you but I figured it out by right clicking the on button and finding the printer setting.
Expert:  Kamil Anwar replied 1 year ago.

Thanks for letting me know. So has the issue been resolved? Thanks

Customer: replied 1 year ago.
far no more problems but will get back with you if it does.
Chris
Expert:  Kamil Anwar replied 1 year ago.

Welcome.