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RPI Solutions
RPI Solutions, Support Specialist
Category: Computer
Satisfied Customers: 9561
Experience:  5+ Years in IT, BS in Computer Science
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I have lost the ability to get on the internet with another

Customer Question

I have lost the ability to get on the internet with another computer. It has windows 10, and I can't get the task bar for internet etc. to come up. I did a restore, but that didn't help. What else can I try?
Submitted: 1 year ago.
Category: Computer
Expert:  RPI Solutions replied 1 year ago.

Hi,

What is the brand and model of your computer?

Customer: replied 1 year ago.
Acer laptop
Expert:  RPI Solutions replied 1 year ago.

I need the full model number to help you find the drivers.

Customer: replied 1 year ago.
Aspire 5534-1096 series Model No. NAL10
Expert:  RPI Solutions replied 1 year ago.

Ok great, give me a couple minutes please.

Expert:  RPI Solutions replied 1 year ago.

Ok go here:

http://us.acer.com/ac/en/US/content/drivers

In the product model box type 'Aspire 5534'

Click Search

A list of drivers will come up

All of these say Windows 7, but will work on Windows 10 as well.

Download each one and install them

If for some reason it doesnt work, right click on the file, click Properties and then under Compatibility mode, set them for Windows 7

Install each one

Once that is complete, restart your computer, then run Windows Update, let it search, then go to Optional and select all of the updated drivers

Thanks and please rate my answer before you go!

Customer: replied 1 year ago.
I can't get on the internet with it. I don't have that address bar showing.
Customer: replied 1 year ago.
I found an address bar, typed it in and it comes up not accessible.
Expert:  RPI Solutions replied 1 year ago.

Cant you download the drivers on the computer you are on now, then transfer them over?

Customer: replied 1 year ago.
How?
Expert:  RPI Solutions replied 1 year ago.

Download them, transfer them to a USB thumbdrive or external hard drive

Customer: replied 1 year ago.
will work on that.
Expert:  RPI Solutions replied 1 year ago.

Okay, the most important ones to install are probably anything to do with the network - i.e. the wifi/ethernet. If you can get online, you can use Windows Update to get the rest of the drivers

Customer: replied 1 year ago.
not there. nothing says wifi/Ethernet. have been looking for a disc to reinstall, but not able to find it.
Customer: replied 1 year ago.
would I be able to get anywhere if it was restarted in safe mode? not sure where to do that.
Customer: replied 1 year ago.
I can get to various features on the computer, just not on the internet. no place lets me into internet.
Expert:  RPI Solutions replied 1 year ago.

Its there. On the bottom there are 4 that say Wireless LAN. Download the top one and install that.

Customer: replied 1 year ago.
sounds simple, but it isn't easy for me. can't get it onto a thumb drive.
Customer: replied 1 year ago.
ok...I have it in the laptop. lots of files show up. it is working on extracting files. how many of those should I do.
Expert:  RPI Solutions replied 1 year ago.

Let them extract, then their should be a setup.exe or similar to run

Customer: replied 1 year ago.
do I extract all within the Atheros file.
Expert:  RPI Solutions replied 1 year ago.

Yes

Customer: replied 1 year ago.
it says you are attempting to open a file of 'system file. editing or modifying them could damage your system.
Expert:  RPI Solutions replied 1 year ago.

Once you extracted it, you need to open the setup file, ti sounds like yu are opening a random file. One minute.

Expert:  RPI Solutions replied 1 year ago.

Yes, run the setup.exe

Customer: replied 1 year ago.
don't have that. setup ; application and _setup.dll application extension and lots of other set up files
Expert:  RPI Solutions replied 1 year ago.

the one just called 'setup' should be the setup.exe

Customer: replied 1 year ago.
windows cannot complete the extraction. the destination file could not be created. where to next?
Expert:  RPI Solutions replied 1 year ago.

im guessing the usb drive is full. Copy the zip file over to your C:\ drive first, then extract it

Customer: replied 1 year ago.
ok did all that. now it won't recognize my wireless router. this sure has been lots of trouble.
Customer: replied 1 year ago.
still not able to get on the internet. lost the wifi connection altogether. it wants a cable. and I have wireless.
Expert:  RPI Solutions replied 1 year ago.

Ok go back to the acer site and try the Wireless LAN that says Broadcom next

Customer: replied 1 year ago.
ok what next. still not on internet. Is it still recognizing that first one? should it be uninstalled?
Customer: replied 1 year ago.
nothing you have told me to do has worked.
Customer: replied 1 year ago.
don't charge me .....this wasn't good help at all!!!!!!!