How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My emachines desktop computer-windows vista 64-bit won't

Customer Question

My emachines desktop computer-windows vista 64-bit won't boot up. It freezes at the start up with the lights flashing. I tried recovery with no luck.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
How can I get my photos from the computer.
Expert:  RickBrown replied 1 year ago.

Hi, my name is ***** ***** I will be assisting you today.
Do you see anything on your screen when you turn on your machine?

Customer: replied 1 year ago.
The "e" then it goes to "start up" with lights that float around one another. The lights then freeze and I can't go further.
Expert:  RickBrown replied 1 year ago.

are you comfortable with opening your pc up?

Customer: replied 1 year ago.
Expert:  RickBrown replied 1 year ago.

OK.. First unplug everything from it. take the side off, and look for a silver quarter sized battery that is on the motherboard, and pop it out.. Let your pc sit for 15 mins. Then put the battery back in and see if it will boot up.

Customer: replied 1 year ago.
I'll do this tomorrow early.
Customer: replied 1 year ago.
See photo attached. No quarter size piece the fan was directly over the mother board so you'll see I removed it so we could see more clearly.
Expert:  RickBrown replied 1 year ago.

Whats the exact model # ***** your system?

Expert:  RickBrown replied 1 year ago.

It has to have a CMOS battery somewhere..

Customer: replied 1 year ago.
I don't want to use this system anymore. Takes too long and I'm not confident you can help.
Customer: replied 1 year ago.
I've also discovered how to solve my problem and it has nothing to do with what you are looking into. I would like a refund.