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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1013
Experience:  MCSE, RHCE, IBM System X Server Certified
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Printer is offline how do I restore to online this happened

Customer Question

printer is offline how do I restore to online this happened after I switched to windows 10
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Is the printer connected to the computer via wireless or via a USB cable Mike?

Please let me know.

Customer: replied 1 year ago.
usb cable
Expert:  Richard replied 1 year ago.

Thanks Mike

Can you connect it to a different USB port on the computer and tell me please if it is now online again and can be printed to.

Please let me know.

Customer: replied 1 year ago.
Printer is online now but still won't print
Customer: replied 1 year ago.
printer is online but still won't print
Expert:  arsufi2002 replied 1 year ago.

Hi

Expert:  arsufi2002 replied 1 year ago.

Are you still there

Customer: replied 1 year ago.
printer will print but blank paper
Customer: replied 1 year ago.
are you there?
Expert:  arsufi2002 replied 1 year ago.

Yes

Expert:  arsufi2002 replied 1 year ago.

Are you there online

Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

What's the printer model?

Customer: replied 1 year ago.
Lexmark p4350
Expert:  arsufi2002 replied 1 year ago.

Can you take a test print from printer itself. See if it prints fine

Expert:  arsufi2002 replied 1 year ago.

Its confirms whether printer itself is free from any defects

Customer: replied 1 year ago.
it will not copy is it time for a new printer?
Expert:  arsufi2002 replied 1 year ago.

That means printer itself has some sort of issue...

You may also try this option..

Under Scan Menu > Maintenance > Click Print a test page

Check if it prints

Customer: replied 1 year ago.
I get a paper jam but the papers not jammed
Expert:  arsufi2002 replied 1 year ago.

Does it shows in printer control panel

Customer: replied 1 year ago.
it says clear the paper jam and select to continue but I do that and it still does not work
Expert:  arsufi2002 replied 1 year ago.

If issue persists even after performing troubleshooting it points to printer hardware problem that needs to be serviced.

Another information i would like to share is this printer won't support Windows 10. You would have to rely on latest printer for Windows 10 compatibility

http://support.lexmark.com/index?productCode=LEXMARK_P4350&page=product&locale=en&userlocale=EN_US#1

Thanks

Expert:  arsufi2002 replied 1 year ago.

Please let me know if you still have any query on this..

Please click on above starts and rate my service if you are ok with my suggesgtion

Thanks

Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Are you still waiting for answer..

Please reply