Hello & Welcome to JustAnswer. You can do that from Control Panel if the feature for repair is available. However, it seems like the version you are using could be incompatible with Windows 10 so repair may not work. I would like to know more details about exactly what is happening.
May i connect with you remotely to troubleshoot this for you directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
To where? I sent request for remotely connecting. You need to click View Offer -> Accept Offer.
I would suggest that you speak to your bank to see why it is not going through and JustAnswer on +1(###) ###-#### ***** will be waiting here, keep this page. Once it's resolved, you can re-accept the offer.
It would be best to clarify this with billing / cust service as i am only a tech so do not have access to any of the billing information. However, one of your question was a duplicate which i requested to be closed. +1(###) ###-####/p>
I am sorry to hear that. I will request this question to be closed. However, refunds and assistance is the aim of us and the customer service would be very much interested to address your concerns. Thanks