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Hello & Welcome to JustAnswer. Are you able to access websites on the Internet? If yes, may i connect with you remotely to troubleshoot/fix the issue directly? Thanks
Unfortunately, there is no straight forward answer. Since the issue is unclear, as to what is causing it - it will need to be troubleshooted.
As stated, the issue needs troubleshooting. Can you tell me if it works okay when you use a different browser? If you don't have then we can download a different one. Please see my responses above.