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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Dell all-in-one computer that won't go past the

Customer Question

I have a Dell all-in-one computer that won't go past the please input password ***** WDCW d5000 LPB X - 75 V 0 1 can you help
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Can you please confirm the Dell all-in-one computer has Windows 7 (or windows xp, vista, or 8 or 10, etc.)?

Do you mean you cannot open any program on the computer?

Can you please press and hold the power on/off button on the Dell computer for about 10 seconds, then turn it back on, then let me know what happens.

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
It says SATA port 0 WDC wd5000aakx - 75 v o clock
Expert:  Viet - Computer Tech replied 1 year ago.

OK. When you shut down the computer, then turn it back on, then you see the DELL logo, then do you see anything else before the password *****?

What else, if any, is showing at the password *****?

What's the model of your Dell all-in-one computer? Please check at the back of it.

Please reply at the box below. Thank you.