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Andy
Andy, Computer Consultant
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Everytime I try to install updates it goes up to 12%

Customer Question

Everytime I try to install updates it goes up to 12% complete, and says it can not install updates. Then it will start taking out the updates that it tried to install, why?
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Please follow the step by step instructions here :

  1. Log on to Windows 8 computer with the administrator account.
  2. Click Desktop tile from the Start screen to go to the desktop screen.
  3. Once on the desktop screen, click File Explorer icon from the taskbar.
  4. On the opened Libraries window, right-click Computer from the left pane.
  5. From the context menu that appears, click Properties.
  6. On System window, from the left pane, click System protection.
  7. On the System Properties box, make sure that System Protection tab is selected.
  8. On the selected tab, click System Restore button under System Restore section.
  9. On the displayed System Restore box, make sure that the Recommended restore radio button in selected.
  10. Click Next to continue.
  11. On the Confirm your restore point page, click Finish.

After Windows 8 is successfully restored to an earlier restore point, instructions given below must be followed to initiate Windows update:

  1. Restart the computer.
  2. Log on to Windows 8 computer with the administrator account.
  3. Make sure that the computer is connected to an active Internet connection.
  4. Click Desktop tile from the Start screen to go to the desktop window.
  5. Once on the desktop screen, hover mouse to the bottom right corner of the window.
  6. From the displayed options, click Settings.
  7. On the Settings pane, click Control Panel.
  8. On the opened Control Panel window, click System and Security.
  9. On System and Security window, click Windows Update from the right pane.
  10. On Windows Update window, click Check for updates from the left pane to make the Windows 8 to download and install the updates automatically.

let me know if you need any further help and i will glaldy continue to help

Thank you

Expert:  Mr.Med replied 1 year ago.

Has everything worked out, do you still need help please?

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