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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31231
Experience:  Over 20 years of consulting to the IT industry
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I have been using Google email four years. Recently, several

Customer Question

I have been using Google email for almost four years. Recently, several times a day my email page freezes and I get a message that says "Google is not responding." A box then comes up that says "Google is searching for a solution." A minute or so later the Google page reloads. This is very annoying and impedes my progress on my work.
Also, when I am using your search engine and click on a website link I have to click on allow pop up and then go back and click on the website link again. This also began recently.
Please help. Thanks.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and it should now function correctly.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.