Hi there and welcome Greg
To clarify, you are getting the message to install with administrator privileges?
Is this correct on the issue you are having?
Please let me know.
What is the exact message you get when it fails Greg?
I need to know this please.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Microsoft can be overly protective for software, especially network software.
Instead of double clicking the file to install it, right click it and choose Run as Administrator and perform the installation this way.
Let me know the results please.
ok, but I need the exact message please when it fails
ok, click my link below please and download the windows 10 driver
You will see it under Drivers, it appears your using a really old driver.
This should then install for you.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please