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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm on my laptop because I can't get on the internet through

Customer Question

I'm on my laptop because I can't get on the internet through my desktop. I keep getting "Internet Explorer has stopped working". I also get a "Create file mapping failed: (6), WC_REGISTRY_MMAP_NAME" What's going on?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your desktop computer.

When was the last time it was working fine?

what operating system you have on the desktop computr.?

Customer: replied 1 year ago.
I'm trying to find the operating system
Customer: replied 1 year ago.
It worked fine about a week ago
Customer: replied 1 year ago.
I think I have XP
Expert:  Michelle replied 1 year ago.

is the desktop computer powered on now?

Expert:  Michelle replied 1 year ago.

For xp run system restore and see if that fixes or we have other options to go with to fix the problem.
click Start click all programs select accessories click system tools and then system restore, use the option restore my computer to an earlier time and you need to clik on the date which is bold in color select a back date when it was assumed working fine then hit next to proceed. Wait till it restart and completes the system restore.

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

let me know the result.

Customer: replied 1 year ago.
I'm trying to find System REstore
Expert:  Michelle replied 1 year ago.

Do you want me to do a remote access and fix the problem.

There is an optional Remote Connect Service - Quick Resolution

Remote access is an optional additional service offer with a minimal one-time flat fee ($12). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance

Customer: replied 1 year ago.
I would love that. How much will it cost me?
Customer: replied 1 year ago.
total
Expert:  Michelle replied 1 year ago.

it will in in additional only $12.

Customer: replied 1 year ago.
What's the total?
Expert:  Michelle replied 1 year ago.

you have already paid $36 and $12 in addition will be $48

Customer: replied 1 year ago.
OK go for it
Customer: replied 1 year ago.
How do I connect you to my other computer?
Expert:  Michelle replied 1 year ago.

scrool down the page you will see my remote proposal accept it and i will give you a remote link to run.

Customer: replied 1 year ago.
I can send an email with the other computer
Expert:  Michelle replied 1 year ago.

open the link given below on your desktop computer and install Elsinore remote assistance tool

http://tinyurl.com/owo3eyn

Expert:  Michelle replied 1 year ago.
  • Agree to the Remote Desktop Legal Disclaimer below.
  • The Remote Desktop client file will automatically download to your computer.
  • Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
  • After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 1 year ago.
It's not letting me do it
Customer: replied 1 year ago.
I get the same errors
Expert:  Michelle replied 1 year ago.

open the link given below on your desktop computer and install Elsinore remote assistance tool

http://tinyurl.com/owo3eyn

Expert:  Michelle replied 1 year ago.

what browser are you opening?

Expert:  Michelle replied 1 year ago.

internet explorer or chrome?

Customer: replied 1 year ago.
Internet Explorer
Expert:  Michelle replied 1 year ago.

do you have chrome?

Customer: replied 1 year ago.
IE
Customer: replied 1 year ago.
I don't know
Customer: replied 1 year ago.
How can you get on my other computer?
Expert:  Michelle replied 1 year ago.

on the desktop computer open internet explorer and then open this link http://tinyurl.com/owo3eyn on it.

Customer: replied 1 year ago.
I tried that twice. I'll try again
Expert:  Michelle replied 1 year ago.

try to download chrome open google and you will see download chrome install it and then try to open it the tinyurl link on chrome.

Customer: replied 1 year ago.
I get the "create File mapping..." and then I get "Internet Explorer has stopped working"
Customer: replied 1 year ago.
I can still get mail though.
Expert:  Michelle replied 1 year ago.

ok good open email and try to open justanswer email this chat will open on the desktop then i can remote connect.

Customer: replied 1 year ago.
wow it's not working. the minute I try to get on the internet I get the errors. However I can receive email and send emails
Customer: replied 1 year ago.
I have a spam blocker that I have to get on
Customer: replied 1 year ago.
I get the errors when I try to get on earthlink
Expert:  Michelle replied 1 year ago.

click on start button select run and type rstrui.exe, and then press Enter.

Customer: replied 1 year ago.
I have no START button.
Customer: replied 1 year ago.
I hate this setup
Expert:  Michelle replied 1 year ago.

Press and hold down the windows key and hit the letter R you will see a run box type rstrui.exe, and then press Enter.

Customer: replied 1 year ago.
cool
Customer: replied 1 year ago.
System protection is turned off. Should I turn it on?
Expert:  Michelle replied 1 year ago.

yes please.

Customer: replied 1 year ago.
It didn't work and now I CAN'T get on the site again
Customer: replied 1 year ago.
The window key is not working now
Expert:  Michelle replied 1 year ago.

Turn the computer off and wait for 2 mins now turn on as it turn on and you see display on the screen immediately press the F8 for few times it will open windows advance menu use the arrow key to select safe mode with networking and hit enter. Once you are in windows let me know.

Customer: replied 1 year ago.
ok
Expert:  Michelle replied 1 year ago.

ok

Customer: replied 1 year ago.
I didn't realize it until just now, but I don't have "F" numbers on my keyboard
So it didn't work
Customer: replied 1 year ago.
oh xcrap I was on my laptop. Let me do it again
Customer: replied 1 year ago.
It didn't let me do it. I pressed F8 and nothing happened
Customer: replied 1 year ago.
twice
Customer: replied 1 year ago.
You there?
Expert:  Michelle replied 1 year ago.

i am sorry my router rebooted give me a few moment to get connected.

Customer: replied 1 year ago.
k
Customer: replied 1 year ago.
What happens if I have to go to bed? I have to work tomorrow.
Expert:  Michelle replied 1 year ago.

I am sorry but yes we can continue tomorrow you may reply me in the evening or morning whichever time you prefer. This will take 30mins to 1 hr for the fix.

Customer: replied 1 year ago.
How do I get hold of you?
Customer: replied 1 year ago.
you there?
Expert:  Michelle replied 1 year ago.

open justanswer email and click on view my answer this chat will reopen and you can reply me fromt there.

Customer: replied 1 year ago.
But I can't. Your email will go to my spamblocker. When I try to get to the spamblocker I get those errors
Customer: replied 1 year ago.
OK I'm on the spamblocker on the laptop. I do not see an email from justanswer
Expert:  Michelle replied 1 year ago.

user the search box and type in justanswer

Expert:  Michelle replied 1 year ago.

save this link and try to close and open it this shoud open the chat

Customer: replied 1 year ago.
Are you there
Expert:  Michelle replied 1 year ago.

Hi, let me know when you are online.

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