I am the person that will be helping you today.
May I ask for you to describe what exactly you need help with? What do you mean when you say that you need to "enable administrator rights to function"?
I will be standing by.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
I don't see any history of that on this website. What is your case #?