Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
what is your operating system (windows or mac) and what is exactly the model of your camera system please?
Please download teamviewer from www.teamviewer.com and Install then run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
note : do not close teamviewer
Yes please, can you run teamviewer and send me your id & password
You don't need my id, you just need to send me your id and password ***** i can connect to your computer and fix the issue for you