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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35273
Experience:  Over 20 years of consulting to the IT industry
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I HAVE AGATEWAY MODEL NO. GM5052E. IT IS LOCKED UP SAYING

Customer Question

I HAVE AGATEWAY MODEL NO. GM5052E. IT IS LOCKED UP SAYING DETECTING ARRAY. WHAT CAN I DO.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the power cable and then hold the power button in for 60 seconds then release

Then connect the power and try to turn it on

tell me if it then starts please.

Customer: replied 1 year ago.
SCREEN SAYS DETECTING ARRAY. WAITING FOR ANSWER.THANKS.
Expert:  Richard replied 1 year ago.

Thanks

It is the internal hard drive that has faulted.

We have not confirmed this

I am really sorry about this and you are going to have to return the computer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you