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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I want to switch my software to a new computer and remove my

Customer Question

I want to switch my software to a new computer and remove my old computer from my account.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to do this for you? Thanks

Customer: replied 1 year ago.
OK. Do you want my registration info?
Expert:  Kamil Anwar replied 1 year ago.

Not right now, after i connect. I will need to connect, download and then key in the registration info.

Do you want remote assistance?

Customer: replied 1 year ago.
OK
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks

Customer: replied 1 year ago.
I have to pay just to switch computers on my account??!!
Expert:  Kamil Anwar replied 1 year ago.

Remote service is optional. If you'd like to perform instructions yourself, then we can continue here in the question/answer mode with out the need to pay extra. You want to re-install Dragon on the new PC - right?

Customer: replied 1 year ago.
I trashed the old computer and want to re-install on the new one.
Expert:  Kamil Anwar replied 1 year ago.

Do you have the dragon disc or was it purchased online? Thanks

Customer: replied 1 year ago.
I am not sure. I don't know where the disc is if I have it.
Expert:  Kamil Anwar replied 1 year ago.

What was the version of your dragon software and do you have the serial number for it?

Customer: replied 1 year ago.
Basic, I think. Serial number: K465A-G00-12G3-0FHE-H9
Expert:  Kamil Anwar replied 1 year ago.

We need to be exact with the serial number or we will just need to download versions 1 by 1, check the serial number and use the one it works with. There are lots of versions. Can you try and remember which one was it?

Customer: replied 1 year ago.
I think it was the basic version. Doesn't the serial number identify it?
Expert:  Kamil Anwar replied 1 year ago.

No unfortunately, serial number is ***** for activation. Let me check. Wait please

Expert:  Kamil Anwar replied 1 year ago.

Do you have the machine finger print ?

Customer: replied 1 year ago.
I don't know what that is?
Expert:  Kamil Anwar replied 1 year ago.

It is used to activation and is located on the activation card. Do you have it?

Customer: replied 1 year ago.
It was a Lenova T420
Expert:  Kamil Anwar replied 1 year ago.

That is the model number of the computer.

Customer: replied 1 year ago.
OK, what more do you need?
Expert:  Kamil Anwar replied 1 year ago.

I need the machine finger print number + serial number (which has already been provided) to identify which one was it. OR can you get access to your old computer?

Customer: replied 1 year ago.
I have no idea what a machine finger print number is. Don't you have records showing my subscription?
Expert:  Kamil Anwar replied 1 year ago.

I am a technician from JustAnswer which is where you've asked this question. We are not dragon. Were you trying to reach dragon support?

Customer: replied 1 year ago.
I assumed, like with other software vendors it would just be a simple matter of deleting the old computer from the records and adding a new one with a download address!!
Expert:  Kamil Anwar replied 1 year ago.

Dragon may have access to assist you with it. BUT since i do not have enough information, that Dragon asks needed to identify it would be best to contact dragon directly. They do not assist via live chat (on phone and email only) The link to their support site is http://www.nuance.com/support/index.htm

Customer: replied 1 year ago.
Thank you, Kamil. I got called away for awhile.
Expert:  Kamil Anwar replied 1 year ago.

Welcome. Let me know if you need further assistance. Thanks

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