My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue. This could be a glitch in the system.
Try a power reset of your Windows computer please.
Remove the power cable...Then while the power cable is disconnected, press and hold the power button for 60 seconds.Then reconnect the power cable , then press the power button to power on normally.