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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What model CD/DVD writer do you have installed? What version of Roxio are you using?
That number does not come up with anything. Is the DVD drive recognized by windows if you put a DVD into it? I also can not find the version of Roxio from that, it should have a year in the name. What year is Roxio? That would normally be the version like Roxio 2011 for example.
Is this it? This version is not compatible with windows 10.
If this is it I can help you find an alternative. If not you would need to upgrade to 2011 which you can get here to get it working on 10:
Let me know what you find please.