My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Your Printer is connected to Comcast Wireless Router, am i right?
Are you there
Hope you are online now
Your Printer connects to Comcast Wireless Router, right?
I am just checking how printer connection is established..
Can we start a remote session as it helps work on your issue more efficiently.
If you are ready please download and install tool from below linkhttp://www.justanswer.com/remotedesktop/join.aspx?Session=65fb9f41-d74c-4455-a02c-e45db5908513
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
Sir, Please see previous post..
I have shared the procedure for remote session
I got disconnected..
Please let me know when you are online
Would you please run the tool once again from previous link
i mean the remove desktop link
sir.. Are you there
I think this is the reason why you couldn't connect to printer..
You are not connected to Xfinity wifi network where your printer is connected. You can only contact printer if your computer connects to this network..
As showed you earlier, you are connected to your neibour network which is Home19
Please let me know when you are back
Thanks for replying...
Please let me know when you are back.
Are you available at this time
Just checking if you are still waiting for answer
Is it possible at this time