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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an HP printer which has lost wireless printing which

Customer Question

I have an HP printer which has lost wireless printing which I read is probably caused by the firewall or firewall type I have but I am concerned about getting rid of it. How do you work this out?
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Your Printer is connected to Comcast Wireless Router, am i right?

Expert:  arsufi2002 replied 1 year ago.

Are you there

Customer: replied 1 year ago.
I am connected to a wireless router which is working ok
Expert:  arsufi2002 replied 1 year ago.

Hope you are online now

Customer: replied 1 year ago.
I am online now
Customer: replied 1 year ago.
Please continue with your reply to my problem
Expert:  arsufi2002 replied 1 year ago.

ok...

Please answer

Your Printer connects to Comcast Wireless Router, right?

Expert:  arsufi2002 replied 1 year ago.

I am just checking how printer connection is established..

Expert:  arsufi2002 replied 1 year ago.

Can we start a remote session as it helps work on your issue more efficiently.

Expert:  arsufi2002 replied 1 year ago.

If you are ready please download and install tool from below link
http://www.justanswer.com/remotedesktop/join.aspx?Session=65fb9f41-d74c-4455-a02c-e45db5908513

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Customer: replied 1 year ago.
start my remote session now
Expert:  arsufi2002 replied 1 year ago.

Sir, Please see previous post..

I have shared the procedure for remote session

Expert:  arsufi2002 replied 1 year ago.

Hello sir,

I got disconnected..

Please let me know when you are online

Customer: replied 1 year ago.
im online
Expert:  arsufi2002 replied 1 year ago.

Would you please run the tool once again from previous link

Expert:  arsufi2002 replied 1 year ago.

sir.. Are you there

Expert:  arsufi2002 replied 1 year ago.

I think this is the reason why you couldn't connect to printer..

You are not connected to Xfinity wifi network where your printer is connected. You can only contact printer if your computer connects to this network..

As showed you earlier, you are connected to your neibour network which is Home19

Please let me know when you are back

Customer: replied 1 year ago.
I am back and I want to continue hp printer is still no working
Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Thanks for replying...

Please let me know when you are back.

Expert:  arsufi2002 replied 1 year ago.

Are you available at this time

Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Just checking if you are still waiting for answer

Please reply

Regards,

Fiyaz

Expert:  arsufi2002 replied 1 year ago.

Is it possible at this time

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