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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5258
Experience:  B.Sc. Computer Science with Honors
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IPAD LOCKED DOWN, TRIED RESET, OFF AND ON TIME. HARD

Customer Question

IPAD LOCKED DOWN, TRIED RESET, OFF AND ON FOR BRIEF TIME. HARD SHUTDOWN, NOTHING WORKED. SAME PROBLEM 2 WEEKS AGO
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your lpad lock.

we will have to reset the ipad to make it work again.

Expert:  Michelle replied 1 year ago.

Step 1 Power off your i-pad.

Connect the usb cable to the computer and make sure i-tunes is open do not connect the usb cable to the ipad now it shoud be only connected to the computer end and then next step.

Now press and hold down the home button on the ipad and connect the usb cable while holding down the home button pressed.

Expert:  Michelle replied 1 year ago.

you will see itune has detected ipad on recovery mode press ok

Expert:  Michelle replied 1 year ago.

Then you click on the restore ipad will erase the password.

Note: Following recovery mode will erase all you data.

Expert:  Michelle replied 1 year ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further. Thank you.

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