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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35226
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My sign in pin or password doesn't work

Customer Question

My sign in pin or password ***** work
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is it the computer login password? Or Wi-Fi/wireless password, or email password, etc.?

Can you please confirm the computer has Windows 8 (or Window XP, Vista, or 7 or 10, etc.?

Are the CAPS lock and NUM lock keys on or off on the keyboard?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Computer. Password ***** pin I had a pin. It says email &a password ***** pin to sign in Windows 10
Expert:  Viet - Computer Tech replied 1 year ago.

Are the CAPS lock and NUM lock keys on or off on the keyboard?

Do you recognize that email address? If yes, do you currently have access to that email address?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Caps & bum key not on. Email address is mine
Customer: replied 1 year ago.
Pin was preferable
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. On another working computer or tablet or smartphone, can you please reset the Microsoft account password ***** the website below:

https://account.live.com/ResetPassword.aspx

, then there, click on the option I forgot my password, then click on Next, then enter that email address of yours, and next, then continue following the instructions there in order to reset your Microsoft account password

, then enter the new password ***** your Microsoft account / email address on the problematic computer. Then you can go to Start -> Settings -> Accounts and set up a new PIN there.

Please reply at the box below to continue troubleshooting. Thank you.