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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
you are getting the error since how long?
The causes of the error message and possible solutions:
What antivirus program are you using?
can you tell me the full error message you get and along with the error message do you get any error codes as well like 0x00001234
Please be patient i am working on it and windows 10 is recently launched and even Microsoft dont have much data as there are millions of error popup and fixed are being developed and studied
Let me know the cpu usage report.
press ctrl alt and del keys together
open task manager
click on performance tab
it will show cpu usage in%
Thanks and give me a moment to analyze.
disable Norton temporarily and the reboot the windows 10 pc and let me know if the error pops up or not during shutdown and restart.
Norton must be disable from 15 mins minimum when you reboot the computer.
Disabling Norton is a part of troubleshooting and we are doing it on a temp basis.