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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Problem: Cannot connect with my friend on Skype. When site

Customer Question

Problem: Cannot connect with my friend on Skype. When site appears on the monitor both screens show us as 'on line' but the 'call' fails. Please help.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to check/troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Hello: Just got an e-mail apologizing for the delay. Further, you had requested more information, but there isn't any such request here. The problem I sent involves use of Skype and not being able to connect with my friend. Both of us have clicked on the Skype icon and clicked on the 'TV' icon once the page came up. Both noted that under our respective pictures was the notation "on line', but the connection failed!! Therein lies the problem.
Bob
Expert:  Kamil Anwar replied 1 year ago.

Is this issue on a TV or on a Computer? Thanks

Customer: replied 1 year ago.
You have my permission to remotely connect to my PC.. The problem exists on my computer (Windows 7 Premium Home Editi) as well as my friend's computer. As I've already paid $47 I see no reason for paying $20 more for a phone call when you haven't aswered the initial problem/question! ! So, Mr Anwar please either answer my question by e-mail or by remotely connecting my computer. Please advise where & when.
Expert:  Kamil Anwar replied 1 year ago.

To connect remotely, we both need to be online. (You and I). Once we're online we can connect. If you are online now, please click the link below and run/open the downloaded program:

https://secure.logmeinrescue.com/R?i=2&Code=365563

Expert:  Kamil Anwar replied 1 year ago.

Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=201992

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