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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I keep getting a pop-up message to Enter my user name and

Customer Question

I keep getting a pop-up message to Enter my user name and password ***** the following server: smtpauth.peoplepc.com. Should I do so? I've been hitting Cancel.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is your email not working?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
My email provider is PeoplePc.com. Yes to the remote support session.
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d6dc0ed6-d5e4-4f05-923f-1aeba39b970f

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.

It looks like you are not there. When you are available, please reply back to continue. Thank you.

Expert:  toughguy replied 1 year ago.

Hi,

Thanks for using JustAnswer. This is Leela and I will help you with the email problem today.

Can we have a remote session on 15th Nov in morning hours EST?

Regards,

Leela