I'm sorry about the issue. When did this issue first occur?
Can you please confirm it has windows 7 (or windows xp, vista or 8 or 10, etc.)?
Does it show anything at the flashing screen?
If you press and hold the Power button on the PC fro about 7 seconds, does it turn off?
Please reply at the box below. Thank you.
Can you press press and hold power on/off button until it power off, then turn it back on, then right away, keep pressing & releasing the key F8 quickly and repeatedly until a menu appears, then select the option Last Known Good Configuration then let me know what happens. Please reply at the box below. Thank you.
Please try F8 key method again, then select the Safe mode option, then let me know. Thank you.
OK, when you press and hold Power button to power off, then turn it back on, then keep pressing & releasing the key F8 quickly and repeatedly, do you get a menu? Thank you.
When you select the Safe mode option, does it work or not?
Do you see the option Repair your computer?
Please let me know. Thank you.
Please select Repair your computer, then let me know. Thank you.
Please let me know the option there. Thank you.
Please continue, then let me know the recovery options. Thank you.
I do live online support. Can we continue to troubleshoot here at this web page? Thank you.
Please select System Restore, then restore the computer to any date before this issue has occurred., then check. Please let me know. Thank you.
Sorry, please try F8 again, Repair your computer, then System image recovery, then let me know. Thank you.
When at the System image recovery menu, you can try the Recovery option and it should work
If needed, you can try the key F11 method at the HP website below, then it should work:
No problem. Whenever you are available, please reply back to continue if there is still any issue. Also, can you please take a moment to rate my service today by clicking on a service option above, then click on Submit when it shows up. Thank you very much for your patience,
I'm sorry. When you came here for support, we take the deposit to make sure your payment card is correct. But don't worry, your deposit is fully refundable if you are not satisfied at the end. Have you tried my last two suggestions yet?
1. Use key F8 and select option Repair your computer, then System image recovery.
2. If that does not work, use key F11 to do a system recovery.
Please reply at the box below to continue troubleshooting. Don't worry, we guarantee our service. Thank you.
You're welcome. Yes, the whole deposit is charged to confirm you have enough money in your payment card. I think some of my troubleshooting steps may have helped fixing this issue after some time. I will have our customer service refund your full deposit unless you'd like to give a partial amount for my service. Thank you.
You're welcome. No problem, full refund is being processed. If you need anything else, please come back any time; we guarantee our service. Thank you for the update.