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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Sound/speakers not working properly (have upgraded to

Customer Question

Sound/speakers not working properly (have upgraded to windows 10 - would like to go back to 8.1)
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer sound.

you would lke to stay with windows 10 if sound is fixable and if the sound hardware is not supported then i can roll back to windows 8.1

Let me know when you are ready.

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

press windows key and S key together then type in device manager and click on the device manager icon to open it, let me know when you are there.

Customer: replied 1 year ago.
ok
Expert:  Michelle replied 1 year ago.

are you in the device manager window?

Customer: replied 1 year ago.
I have assumed by now that this is a scam
Expert:  Michelle replied 1 year ago.

I am sorry what do you mean by that?

Customer: replied 1 year ago.
I replied with "yes" to your question and no reply
Expert:  Michelle replied 1 year ago.

I am sorry about the delay may be there is some tech glich however i am replying you immediately as soon as i get a reply from you.

Expert:  Michelle replied 1 year ago.

are you in the device manager window?

Customer: replied 1 year ago.
The answer is yes
Expert:  Michelle replied 1 year ago.

click on the > mark next to sound video and game controller and let me know what all are listed in it.

Customer: replied 1 year ago.
IDT HD Audio CODEC / Intel (R) Display Audio
Expert:  Michelle replied 1 year ago.

right click on the audio driver you will get a dropdown list then left click on update driver.

Customer: replied 1 year ago.
All driver software already up to date
Expert:  Michelle replied 1 year ago.

There is only one way we can decide upon to this situation now.

1. Uninstall all the sound video and game controller entries by removing it one by one, once its removed restart the computer the computer must reinstall the required drivers automatically and if it installs fine and you get sound back then its a good sign and if not then you will have to wait till the drivers are updated and uploded by the manufacturer and wnen its on the internet windows 10 will automatically notify you to install the upgrade driver available.

Expert:  Michelle replied 1 year ago.

second option you can always roll back to windows 8.1

Customer: replied 1 year ago.
How do I get back in touch with you
Expert:  Michelle replied 1 year ago.

open you email you will see justanswer email in your inbox open that and you will see a button view my answer click on it and this chat will reopen.