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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot connect to my teamviewer. My power went off and I

Customer Question

I cannot connect to my teamviewer. My power went off and I cannot access remote control sign on screen. I restarted and updated my computer but I cannot sign on I get an error message that I was not connected
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Is TeamViewer running okay on your computer and just not connecting with the remote computer?

Customer: replied 1 year ago.
it was running fine before my power went out. When my power came back on I could not access team viewer
Expert:  Dan replied 1 year ago.

Do you get an error when you try to run it or does it not start at all?

Customer: replied 1 year ago.
I get an error message saying I could not be connected
Expert:  Dan replied 1 year ago.

Is there any way to verify you don't have a problem on the remote computer?

Customer: replied 1 year ago.
I am not sure. My sign on screen for team viewer is frozen
Expert:  Dan replied 1 year ago.

I see. You may need to restart your computer, then uninstall and reinstall TeamViewer. If you like, I can try connecting to your remote computer to verify it is working?

Customer: replied 1 year ago.
ok lets do that
Expert:  Dan replied 1 year ago.

Can you give me the user ID and password ***** the remote computer.

Customer: replied 1 year ago.
688 373 234 password wes123
Expert:  Dan replied 1 year ago.

Okay, give me a minute please.

Expert:  Dan replied 1 year ago.

Well it looks like your problem is on the other end. It will not accept my connection either.

Customer: replied 1 year ago.
Maybe the problem is weather related. Thunderstorms in this area.
Expert:  Dan replied 1 year ago.

Possible. If the power dipped and your computer didn't come back up or if you have it connected to a router that is possibly stuck, they will all stop your connection.

Expert:  Dan replied 1 year ago.

How far away is it?

Expert:  Dan replied 1 year ago.

Is it possible to have someone power cycle the computer?

Customer: replied 1 year ago.
my computer is connected to a router. I unplugged it.
Customer: replied 1 year ago.
What do you mean power cycle. I already rebooted my computer.
Expert:  Dan replied 1 year ago.

A cold restart. Turn it off with the power button.

Customer: replied 1 year ago.
ok did that
Expert:  Dan replied 1 year ago.

The ID and password ***** gave me, is that from your computer or the computer you are trying to connect to?

Customer: replied 1 year ago.
The password ***** ID is from my computer that I use to connect to my work computer
Expert:  Dan replied 1 year ago.

Okay, is TeamViewer running on your computer now?

Customer: replied 1 year ago.
No when I click on connect to partner I get an error message
Expert:  Dan replied 1 year ago.

I'm thinking TeamViewer is corrupt on your computer. Try completely uninstalling it then install the most recent version and try again.

Customer: replied 1 year ago.
Talk to you tomorrow
Expert:  Dan replied 1 year ago.

Giving up for the night?

Customer: replied 1 year ago.
Expert:  Dan replied 1 year ago.

Okay. Just get back to me when you can and we'll pick it up then.