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Hi Richard. My name is***** you for your question and the opportunity to assist.
What happens when you select Safe Mode with Command Prompt ?
Thanks. If it succeeds you'll get a black screen with a prompt that looks like this:
Use the Safe Mode with Command Prompt option
So, are never getting the chance to enter your password?
So, are you never getting the chance to enter your password?
I am here.
Do you have a Windows 7 disk you can use to boot from and try to repair this?
I understand. Since the usual methods to do repairs aren't working and there is no Windows 7 disk available, the last option is a
factory reset. Are your files backed up?
OK. When you start the computer and begin pressing the F8 key, on the Advanced Boot Menu there is an option called Last Known Good Configuration.
Have you tried that?
You can order recovery media from here: http://us-store.acer.com/erecovery/rcd/
but this isn't exactly what you need. This software does a factory recovery
which would put your files in jeopardy. You can use them but you'd first need to
remove the hard drive and copy your files off the drive.
What you need is a Windows 7 disk to boot from. The disk will give you access to the tools
you need to repair the computer.
That's correct. You put the disk in the drive, start the computer and begin tapping the F12 key.
This will load a startup menu that will allow you to select the DVD drive to boot from.
I'm sorry, it is not.
If you have access to another Windows 7 computer you can create one:
The computer doesn't matter as long as it's running Windows 7.
I don't have anything like that to give you but you'll have JustAnswer automated email in your inbox.
You can also save this page as a bookmark/favorite in your browser.
Sure. This question will remain open until you close it so you can return any time.
And if you could take a moment before leaving to provide a service rating using
the stars at the top of the page it would be much appreciated.
I believe the recovery disk is $20. It will show before you enter payment information.
Shipping depends on how you want it shipped (see attachment)
I'm not sure what is meant by "not allow me to use it".
What happens after you enter your serial number or SNID
and click Submit?
I'm sorry that's not working. This is the page you should be seeing (attachment)
If you're unable to get to that page, look at the attachment.
At the top of the picture you'll see an 800 number.
Use that instead of the website.