How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16042
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

Latest aol update caused my computer to not start up after

Customer Question

Latest aol update caused my computer to not start up after shutdown. Need help.
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.

Hi,

Which version of Windows do you have? XP, Vista, 7, 8, or 10?

Customer: replied 1 year ago.
Vista
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 1 year ago.

Before we get started, you will be disconnected from our chat to perform the steps below. Please press CTRL and D together on your keyboard to save this page as a favorite so you can return when you reboot. The page will appear in your Favorites tab.

Click the Start button . In the search box, type System Restore then press enter.

Choose a different restore point.
Select a date before the issue. (Click on Show more Restore points)
Follow the prompts to restore your computer
Your computer will restart, after the restart try again.

Customer: replied 1 year ago.
Please call me at(###) ###-####
Expert:  Josh replied 1 year ago.

Please follow my steps; a phone call is not necessary to complete the steps for this issue.

Expert:  Byron replied 1 year ago.

.

Expert:  Josh replied 1 year ago.

Were you able to follow my steps?

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.