Which version of Windows do you have? XP, Vista, 7, 8, or 10?
Before we get started, you will be disconnected from our chat to perform the steps below. Please press CTRL and D together on your keyboard to save this page as a favorite so you can return when you reboot. The page will appear in your Favorites tab.
Click the Start button . In the search box, type System Restore then press enter.Choose a different restore point.Select a date before the issue. (Click on Show more Restore points)Follow the prompts to restore your computerYour computer will restart, after the restart try again.
Please follow my steps; a phone call is not necessary to complete the steps for this issue.
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