Hi there and welcome
Just to clarify, you are trying to sign into your Comcast account correct?
Can you click on my link below and follow the onscreen instructions to reset your password
Once done, use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
We operated here via the web interface, you are replying to me now.... so can you do the last instructions I gave you and let me now the results please?